1. To initiate cancellation of any product purchased from www.bludust.in the customer can send an email to [email protected] giving details of the orders (Order Confirmation Number and Order Reference).
2. An order can only be cancelled or exchanged before it is shipped. In case of a cancellation request, upon receiving the request, www.bludust.in will refund the entire amount of the purchase within 7 business days to the same account from which the payment was originally received. In case of an exchange, any extra difference in the price of the product to be paid by the customer.
3. If a cancellation request is initiated after the product has been shipped by www.bludust.in, then the customer will have to follow the process as mentioned under the exchange and refund policy, where all the terms and conditions specified therein will be applicable.
EXCHANGE AND REFUND POLICY
1. An exchange or refund for a product purchased onwww.bludust.in must be initiated by the customer within 2 days* of receiving the product.
2. To initiate an exchange or refund for your order, go to MY ACCOUNT and menntion all the details.
Once we are informed of the intended exchange or refund, the product must be safely packed in the original packaging as was received by the customer along with the Invoice.
3. The customer must ensure that the product is not used and the return package is placed inside a tamper proof packaging as was originally received to prevent any damages during transit.
4. The returned product must be in its original condition*. It must be accompanied by original Invoice along with the original packaging of the product including manuals, hang tags, etc. In the absence of any one of these elements, the return will not be honored by www.bludust.in.
*Original condition means that the product must be in its authentic form as was received by the customer from www.bludust.in, without any scratches, marks or dents on the product. The security tags should be in place as they were at the time of delivery of the product.
5. Once the product is returned to www.bludust.in, we will inspect the same. The exchange or refund for the product will be initiated by www.bludust.in, after being satisfied on the points mentioned above(serial no-4).
6. Any amount to be refunded will take minimum 7 business days* from the date that the returned product is inspected and passed by the quality control team. The amount will be refunded to the same account from which the payment was originally received by www.bludust.in. For refund requests where the products are not defective, the refunds would be processed after deducting the courier charges.
7. Any returned product that does not adhere to the quality guidelines administered by www.bludust.in, will not be eligible for an exchange or refund and will be sent back to the customer in the same condition as it was received by www.bludust.in.
8. For products purchased during sales and/or special promotions, the courier charges for return pickup has to be borne by the buyer in case of any exchange requests. Customer is eligible to make only an exchange request with respect to products purchased on sale or other special promotions.
9. Any defects with the products received have to be reported immediatly, within 12hours of receipt of the order. We ensure all the products are shipped error free. In case of any defects with the products received, the same will be replaced upon intimation within 12hours of receipt of the product.
10. In case of any dispute, www.bludust.in will only be liable to refund the entire payment received from the customer for the specific purchase, upon receiving the returned product in the original condition*, and not be liable for compensation in any other form.
11. Returns are not applicable on international orders (for orders outisde India).
12. For any other queries related to exchange or refund of a product purchased on www.bludust.in, please drop us a mail at [email protected].
www.bludust.in reserves the right to modify and / or change the terms of this policy without any prior notice.